1. Scope
These Repair Terms apply to any repair performed by INFOHAS Electronics LTD on a device you bring to us, send to us, or hand over via a partner store. They sit alongside our Terms of Service (/terms/) and Privacy Policy (/privacy/).
2. Diagnostic
When you bring or send in a device, we first run a diagnostic to identify the fault and what is needed to fix it. The diagnostic is typically free where the device is repaired; a small diagnostic fee may apply where you decide not to proceed, and that fee will be disclosed up-front before we begin.
3. Quote and authorisation
After diagnostic we send you a quote covering the work, parts and expected turnaround. We do not start the repair until you authorise it. Authorisation can be given in writing, through the customer dashboard, by reply to our email, or in person.
If the device proves to need more work than initially quoted, we will stop, contact you, and ask for a new authorisation.
4. Parts
- We use parts that meet our quality standard. Where multiple part grades exist (e.g., OEM vs. high-grade aftermarket), we tell you in the quote which grade we propose.
- Some repairs require parts that are not in stock; turnaround will include sourcing time.
- Replaced parts may be retained by us for recycling or evidence. If you want a replaced part returned, please tell us before authorising the repair.
5. Warranty on our work
We offer a warranty on the work we perform. The exact warranty term is shown in your quote and recorded on your customer dashboard at the moment the repair is marked complete. The warranty contract is frozen at completion: later changes to our catalogue do not retroactively change a warranty already issued.
The warranty typically covers:
- defects in the parts we supplied;
- defects in the workmanship we performed.
The warranty does not cover:
- new accidental damage (drops, liquid, crushing, deep scratches);
- unrelated faults that develop in other parts of the device;
- damage caused by third-party repair attempts performed after our work;
- software issues unrelated to the repair we performed.
To use the warranty, submit a claim via your customer dashboard or contact us within the warranty period. Claims are reviewed and answered within a reasonable time, typically a few working days.
6. Liquid damage
Liquid damage repairs are treated as best-effort. Liquid can spread corrosion in ways that are not visible at diagnostic time, and the same device may develop new faults after the repair. Where a device shows signs of prior liquid exposure, we will discuss the risk before quoting and the warranty on the repair may be limited to specific symptoms or sub-systems.
7. Data on your device
Back up your device before sending or dropping it off. We take care with devices but we are not a backup service. While we do everything reasonable to preserve data, some repairs require software reinstall or factory reset; we will tell you in the quote when that is the case.
We do not access photos, messages, contacts or other user content unless strictly required to reproduce or test a fault, and only with your explicit consent.
8. Collection and delivery
- Drop-off: bring the device to an INFOHAS partner store and pick it up after we notify you it is ready.
- Send-in: ship the device to us at the address we provide; we ship it back to your nominated address after the repair. Insurance options are described at the time of booking.
- Unclaimed devices: if you do not collect a completed repair within 90 days of notification, we will contact you again before treating the device as abandoned. We will follow Irish law on uncollected goods.
9. Payment
Payment is due when you authorise the repair (or before collection, per the option you chose). VAT is included in the displayed price unless we state otherwise. Receipts are available in your customer dashboard.
10. Liability
Our liability for any single repair is limited as described in our Terms of Service (/terms/, section 7). Nothing in these Repair Terms reduces statutory consumer rights you have under Irish law.
11. Changes
We may update these Repair Terms when our service changes. The "Last updated" date at the top shows the latest revision. Repair contracts already in progress are governed by the terms in force when you authorised the repair.
12. Contact
Reach us through your repair request, your customer dashboard, or via the contact methods published on the INFOHAS website.